Cancellation and Refund Policy

At Heeru Foods, we strive to provide our customers with high-quality food products and a delightful shopping experience. We understand that sometimes you may need to cancel an order or request a refund. Please review our policy below to understand our procedures.

Order Cancellation

1. Before Dispatch :

– You may cancel your order before it has been dispatched. To cancel, please contact our customer support at support@heerufoods.com with your order details. – Once the cancellation is confirmed, you will receive a full refund within 5-7 business days, depending on your payment method.

2. After Dispatch:

– If the order has already been dispatched, we won’t be able to process a cancellation. However, you can still request a return or refund after receiving the product if it meets our refund criteria.

Refund Policy

We aim to ensure our products meet your expectations, but if you encounter any issues, we are here to help.

1. Eligibility for Refunds:

Refunds will be issued in the following situations: – You received a damaged or defective product. – The product delivered is incorrect (different from what was ordered). – You have received a product that is not safe for consumption.

2. Conditions for Refund:

– The product must be unused, unopened, and in its original packaging. – Refund requests must be made within 7 days of receiving the product. – Proof of purchase (e.g., order confirmation or invoice) is required for processing your refund.

3. How to Request a Refund :

– To initiate a refund, please reach out to us at [support@heerufoods.com](mailto:support@heerufoods.com) with your order number, product details, and a brief description of the issue. – Our team will review your request and respond within 2-3 business days.

4. Refund Process:

– Once your refund is approved, it will be processed within 5-7 business days. The refund will be credited back to your original payment method.

Non-Refundable Items

Please note that perishable food items cannot be refunded unless they are defective, damaged, or delivered incorrectly.

Changes to this Policy

Heeru Foods reserves the right to update or modify this cancellation and refund policy at any time. Any changes will be effective immediately upon posting on our website. For any questions or further assistance, please feel free to contact us at support@heerufoods.com.